Looking for specific info? Customer reviews. 29-12-2022 20:58 - edited 29-12-2022 21:00. Absolutely not. Virgin Media; My Virgin Media; Shop; Help;. Business, Economics, and Finance. on 27-01-2023 17:22. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. 19 minutes ago. Hi , Welcome to our Community Forums and thanks for your post. Virgin Phone Switchover. Very poor advice. Broadband and TV deals. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. " The hub is upstairs as previously said. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. and view the images for a range of different wall box options. on 22-10-2022 20:58. Sorry to hear of the lack of wall socket on the inside of your property. I don't have a virgin media wall socket and this is stressing me out. Tried looking but can't see a way to book an engineer for this? Thanks. 0. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 4. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Browse Virgin Media Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. 3) get VM to fit a new box for you. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Re: cable not fitting wall. Paul_DN. Go to solution. All the cables will go under the floorboards. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Especially big thanks to the engineer, Mr. Call the Pre-installation and delivery team on 0800 052 1734. The RFoG node is a Vector BOOSTRAL 610. Phone. Check outside for the omnibox (brown or grey) and trace the cables to the inside. VM BB TV Landline. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. These are the parts I could find, they were screwed into the end on the coaxial cable. That will cost £25 each time, for peace of mind. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Virgin media wall socket in an unusable place. . Do a Google search on. Try plugging the cable you can see into the hub to see if it works. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 168. I cannot find the virgin box inside my house but can find a Telewest box. I was never asked if I had a wall box. 12-10-2022 18:51 - edited 12-10-2022 18:59. . Broadband set up issues. I don't longer work there. . Connections to Virgin Media equipment are clearly marked in both cases. Mobile Your Account. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. Welcome to the community and thanks for taking the time to post here on the forums. VM don't use fibre inside the property. Posts. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. We would like to show you a description here but the site won’t allow us. Summary of Contents for Virgin Media Virgin TV V6. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The cable could be hidden within, or behind, furniture. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Old Virgin Media box and poor signal. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. . I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If you look into the back of your Hub, you'll see a port. I'm currently renovating my living room, including the electrics. The cable could be hidden within, or behind, furniture. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. Rob. Networking and WiFiSame thing happened, and on all the wall phone points. I was sent the pack as. Unscrew the lid off the big box and provide a photo of what is inside. No outside box - cable through the wall to inside box - very old 20 years ago. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. VM guy was happy with that and did a nice neat job inside. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). That is a rooftop aerial outlet for Freeview TV. 3. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Virgin Media; My Virgin Media; Shop; Help;. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. . Avoid the bathroom and make sure the Pod isn’t hidden by furniture. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Networking and WiFi. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Just had the Hub 3 delivered for Quickstart. Stream from Virgin Media. I have only got one rectangular shaped white socket (Shown. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. The cable(35148) currently runs from the outside wall, along a skirting board for 3. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. On your installation day, your engineer will arrive in a. I have a Virgin Media wall socket, it's the white box in Picture 1. How about using a 10m RJ11 to RJ11 telephone cable. Also available from the likes of Screwfix, Homebase, Toolstation etc. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Available with M50 broadband or faster. Account - Mobile. We do not have an internal VM box to plug the round ended cable into. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. Virgin will not remove them. The box and cables may have been removed by the previous occupiers. Project Lightning is Virgin Media’s latest expansion of their network,. on 30-12-2022 13:33. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. You can visit the website virginmedia. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. The wall box may be branded with the logos of an old cable TV company (not VM). I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. 4. See the attached photo. Account - Cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. on 15-02-2022 10:03. 3 weeks ago. Virgin Media: TiVo® service. I don't see a virgin media wall socket. Security matters. There are multiple different branded wall boxes inside our flat but none. A non-split socket will have the sockets and screws in the middle. Teki, Mar 28, 2020. Only now have I realised - 5272490. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. 168. This video will show you how to install a Virgin Media extension cable. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. You may need to use the. I can only find the TV socket. Virgin Mobile. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. There should then be. Sign in . How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I am happy to help with this. Could an engineer be arranged to install please as my account is due to go live today. I found this which seems to be hollow. nothing to do with the outside boxs. Verify that the white cable is securely connected to the Virgin Media wall socket. Explain what needs to be done and book and engineer visit. There will be a seperate connection inside the interior wall box. I'll send you a PM now to book this in. Let us know if there's any further issues. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Sign in . Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Plug the cables into the Hub. Got my virgin media self install kit but I don't have a virgin socket. Past occupiers of your property may have removed. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. 14,065. . Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. First picture is telephone socket which is now not used. Virgin Media M125 Fibre Broadband. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Please help. VM BB TV Landline. 0 Kudos. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. However, since theres no virgin media socket is it possible if someone who works at v. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. correctly to the Virgin Media wall socket, please follow these instructions to get set up. You'll have to cut the cable and seal the hole up. 0 Kudos. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 3. Sometimes there is no wall box, just a trailing cable. Standard Member. Account - Cable. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. You'll have to cut the cable and seal the hole up. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. 1) remove the attenuator from the existing cable, plug it into back of hub. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Customer since 1993. Trouble shooter. Search ISP News. Re: cable not fitting wall. Admittedly these will make more sense if you already have a basic. Re: Wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. master phone socket. You can get a small female to female connector at B&Q/Amazon to join two cables together. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media don’t do any Fibre connections to inside the house. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Jan 14, 2022. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Everything is converted to specialised triple screened coaxial cable. Plug the cordless base. -a power cable for the hub's adapter. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. QuickStart, set up and connections. There are two options for to your TV. Some VM installations do not have an internal wall box, just a trailing lead. It may just be a cable rather than an internal wall box. Tuning in. This hole will typically be up to 1cm in diameter and often positioned near your front door. So you can either unscrew this one & push on the connector provided in the Quick Start pack. One customer said he has so far waited six weeks to have a 10in (25. Kit arrived today…no wall box so unable to install. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. VM BB TV Landline. If you're happy with this and for the charge we can make the arrangements for you 🙂. Some of the cables hanging out the wall were cut off after the house improvements. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. Hello tejeshn. Many thanks Krysia - 4353656 - 2. You need something called a barrel to connect the two. Thanks for your post. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. However the wall socket. Virgin Media Quickstart set up. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Phone. Don’t plug the power cable into a plug socket yet. Kindest regards,. Sorry to hear of the install delay caused by the wall. But I don’t see anything like that apart from satellite dish cable outside the window. Failing this. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. on 30-12-2022 13:41. Browse Virgin Media Virgin Media Community. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. I've got 2 wall sockets that I think are likely. Browse Virgin Media Virgin Media Community. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. 2. Virgin media wall socket wiring diagram. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. Can see - 5322120. Learn more. #12. . on 31-12-2021 10:47. This video will show you how to install a Virgin Media extension cable. But I also guess that from the external wall to to the internal wall, the coax will not be affected if you did wish to add an. . Sometimes there is no wall box, just a trailing cable. . The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. both appear. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. Hi there I moved house with my family and we wanted to move to Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. wi-fi. Options. Account - Cable. Tried to connect it but unfortunately there is no wall socket at all in property. Aug 8, 2011. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. New Install Assistance. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. 1 Kudo. Joining in Options. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The cable could be hidden within, or behind, furniture. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Try tracing the cables back to the house from the brown box outside. Basically it sends power back up the TV aerial to power the amplifier up above. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Manage Your Account. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Forum Team In response to rohith15388. I have been given other details for the account such as the account number/area code and. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Security matters. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 0. But the coaxial cable came with the kit is cable con 4. Occasionally only a very short stub of wire is left. If no joy, try the pre-install team - 0800 0521734. 1. Hello, i registered VM broadband and scheduled to delivery on 1st September. Virgin Media engineer installation. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. Very Insightful Person. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Networking and WiFi. 1 ACCEPTED SOLUTION. I unscrewed it and there is a male isolator inside the box. I will private message you now to confirm your details. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Teki Screwfix Select. Even sitting in the room above the router, the WiFi was dreadful. That is the correct fitting, it should push on unless its too loose inside the large housing. I have also checked outside and there is no box either on my property or on my boundary wall. There are 10 types of people: those. Mobile Your Account. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. I'm sorry to hear about the missing wall socket. Sorry to here you are having to wait a bit longer to get the services installed. Hello VLNeedham. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. The top “capped” one is marked FM & has been disused since cable went digital. I don't longer work there. Options. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. 132Mb average speed. Booking an engineer is easy with Virgin Media. Could a VM engineer be boo. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Second, you'll likely need a manned installation for your VM services. I have received my quick start-up kit. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 03-08-2020 18:05. The cables from the external box lead to a Bt open reach socket and a blank socket. Any extension that you create after the main socket is your responsibility. The photos show 2 different VM broadband sockets and 1 unbranded phone socket.